Prepare Retail Teams For Better Customer Conversations
Help retail teams build product knowledge, improve customer conversations, and deliver better experiences.
Trusted By Global Leaders
Why Traditional Retail Training Falls Short
High-Volume Customer Interactions
Employees need to handle different customer needs and situations, but cannot practise every scenario.
Product Knowledge Gaps
Teams need to quickly understand products, features, benefits, and alternatives.
Inconsistent Customer Experience
Distributed teams often receive different levels of training and coaching.
Simulate Real Human Emotion.
Your team isn't talking to a robotic chatbot. Awarathon's AI personas can be programmed to be defensive, frustrated, confused, or passive-aggressive, forcing employees to apply real emotional intelligence.
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Voice and video-based interactive roleplays.
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Dynamic branching based on the user's response.
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Safe, private space to build muscle memory.
Strengthen Behavioural Skills With AI Coaching
One-on-one coaching helps employees improve communication, adaptability, and professional conduct.
Personalized coaching tailored to learner's strengths and skill gaps.
Interactive doubt-solving sessions with instant AI guidance.
Guided practice sessions to reinforce learning and build confidence.
Build Better Customer Experiences
Help retail teams improve their converations with real customer situations and deliver better conversations with confidence.
Proven Results
TATA AIA is a leading life insurance company, providing life insurance, savings, wealth management, and retirement solutions.
10%
Improvement in revenue generation within 4 months
20%
Improvement in scores before and after training
25%
Reduction in at-risk agents within three months
Experience AI Coaching Live!
AI-powered coaching and simulations that help retail teams practise, improve, and perform with confidence.
