Enhance Customer Retention

Help support teams handle customer questions, complaints, and difficult conversations with confidence through AI-powered practice.

Trusted By Global Leaders

Support teams handle different customers, but traditional training offers limited opportunities for realistic practice.

Managers cannot coach every support interaction, making feedback difficult to scale.

Customers can be frustrated, confused, or demanding, making communication as important as the resolution.

Awarathon's AI personas simulate realistic customer interactions and different emotional situations.

Voice and video-based customer roleplays

Dynamic conversations based on responses

Frustrated and difficult customer personas

Complaint and escalation scenarios

AI coaching helps support teams improve communication and customer handling through repeated practice.

Personalised coaching based on skill gaps

Guided practice for difficult conversations

Instant feedback after every interaction

Safe space to practise and improve

Awarathon analyses vocal tonality, facial expressions, speech pace, and keyword usage to provide objective insights into soft skills.

TATA AIA is a leading life insurance company, providing life insurance, savings, wealth management, and retirement solutions.

Improvement in revenue generation within 4 months

Improvement in scores before and after training

Reduction in at-risk agents within three months

Interact with Awarathon's AI Coach as it transforms behavioural training through real-time simulations.